Returns Eligibility

Customers can return items within 30 days of receiving them, provided they are unused, unopened, and in their original packaging.

How to Return an Item

To initiate a return, please contact our support team at support@imperatusgames.co.uk or on the contact details below with your order number and return request details.

Items must be securely packaged and shipped to our designated returns address at the customer's cost unless the item is faulty or incorrect.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Opened trading card products (e.g., booster packs, single cards)
• Personalized or custom-made items
• Perishable goods (e.g., food, drinks)
• Items with broken hygiene seals (e.g., cosmetics, toiletries)

Damaged or Faulty Items

If you receive a faulty or damaged item, please notify us within 30 days of receiving your order.

We will offer a replacement, refund, or repair at no additional cost.

Refund Processing

Refunds will be processed within 14 days after we receive the returned goods.

Refunds will be issued to the original payment method. Store credit purchases will be refunded as store credit.

Pre-Order Cancellations

Customers may cancel a pre-order at any time before dispatch for a full refund.

If a pre-ordered item decreases in price before shipment, we will refund the difference upon request.

Contact Information

For any return-related queries, contact us at:

• Email: support@imperatusgames.co.uk
• Telephone: 07542490573